Privacy Policy

Effective Date: 3 February 2026

1. Who we are

This Privacy Policy explains how [THE BOOMBOX AU] (“we”, “us”, “our”) collects, holds, uses and discloses personal information when you visit our website, complete our forms, make enquiries, join our guest list, request VIP or table bookings, download promotional content, enter competitions, or otherwise interact with us online or at our events.

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles.

2. What personal information we collect

The personal information we collect depends on how you interact with us, but may include:

your full name
email address
phone number
date of birth or age range
suburb or location
social media handle
booking or enquiry details
event preferences and interests
attendance history or engagement with our events
any information you submit through website forms, booking forms, contact forms, waitlists, competitions, surveys, or promotions
payment or transaction-related details where relevant
technical information collected through our website, such as IP address, browser type, device information, pages visited, referral source, and cookie/pixel data

We may also collect records of communications you send us, including emails, messages, form submissions and customer support enquiries.

3. How we collect personal information

We may collect personal information:

directly from you when you complete a form on our website
when you contact us by email, social media, phone or online form
when you register for guest list, VIP entry, tables, ticketing, competitions or promotional offers
when you download content or request access to offers or marketing material
when you interact with our ads, social media pages or event campaigns
automatically through cookies, pixels, analytics tools and similar technologies on our website

Where reasonable and practicable, we collect personal information directly from you.

4. Why we collect your personal information

We collect, hold, use and disclose personal information for purposes including:

managing guest list, bookings, table enquiries and event attendance
responding to enquiries and providing customer support
sending confirmations, updates, reminders and event-related communications
marketing our events, offers, promotions, mixtapes, content, merchandise or related services
improving our website, campaigns, forms, events and customer experience
measuring ad performance and audience engagement
conducting research, analytics, reporting and internal business administration
preventing fraud, misuse or unlawful activity
complying with legal and regulatory obligations

5. Direct marketing

We may use your personal information to send you marketing communications about THE BOOMBOX, our events, offers, promotions, content releases, merchandise, partner campaigns, and related experiences by email, SMS, phone, social media or other electronic means where permitted by law.By submitting your details through our website or forms, you may consent to receiving promotional communications from us where consent is requested.

You can opt out of marketing communications at any time by:

clicking the unsubscribe link in an email
replying STOP where available for SMS
contacting us using the details in this policy

We will process unsubscribe requests within a reasonable time.

6. Cookies, pixels and website tracking

Our website may use cookies, pixels and similar technologies, including tools such as Meta Pixel, Google Analytics, and other advertising or analytics technologies, to:

understand how visitors use our website
measure campaign and ad performance
track form conversions and user actions
improve targeting, retargeting and marketing effectiveness
customise content and user experience

These technologies may collect technical and browsing information such as your IP address, browser type, device identifiers, pages viewed, time spent on pages, referring website, and actions taken on our website. You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, some parts of our website may not function properly if cookies are disabled.

7. Disclosure of personal information

We may disclose your personal information to third parties where reasonably necessary for the purposes set out in this policy, including:

website hosting providers
form and CRM providers
email and SMS marketing platforms
analytics and advertising providers
ticketing, booking or event management platforms
payment processors
IT, cloud storage and software service providers
contractors, staff, agents and professional advisers
event venues, security, promoters or service partners where relevant to your booking or attendance
regulators, law enforcement bodies, courts or government agencies where required or authorised by law

We do not sell your personal information to third parties.

8. Overseas disclosure

Some of the third-party providers we use for website hosting, cloud storage, analytics, advertising, CRM, ticketing, email or SMS services may store or process personal information overseas. As a result, your personal information may be transferred to, stored in, or accessed from countries outside Australia, including countries where our service providers operate their infrastructure. Where we disclose personal information overseas, we will take reasonable steps to ensure it is handled appropriately in line with applicable privacy requirements.

9. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include:

secure systems and password protection
restricted access to data
secure third-party platforms
monitoring and administrative safeguards
periodic review of our data handling practices

However, no data transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for legal, operational, marketing, reporting and record-keeping purposes. When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.

11. Access and correction

You may request access to the personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information. To make a request, please contact us using the contact details below. We may need to verify your identity before processing your request. In some circumstances, the law may permit or require us to refuse access. If that occurs, we will provide reasons where required.

12. Complaints

If you believe we have breached applicable privacy law or mishandled your personal information, you may make a complaint by contacting us using the details below. Please provide enough detail about your complaint so we can investigate it properly. We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Data breaches

If we become aware of a data breach affecting personal information we hold, we will investigate the incident and take appropriate action. Where required by law, we will notify affected individuals and the relevant regulator.

14. Third-party websites and platforms

Our website, emails or social media may contain links to third-party websites, platforms or booking systems. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with personal information.

15. Children

Our website and events may not be intended for children under 18. We do not knowingly collect personal information from children without appropriate consent where required.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, forms, legal requirements or privacy practices. The updated version will be posted on our website with a revised effective date.

17. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

THE BOOMBOX AU
Email: info@theboombox.au

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